Customer Service

updated 23-10-2020

Welcome to pharmabergen.no. These terms and conditions govern the sale and purchase of products through our website, pharmabergen.no. The terms and conditions may be amended at any time. Revised terms and conditions shall be effective on the date of their publication on pharmabergen.no.

Confirmation
By accepting these terms and conditions, and upon confirmation of the customer’s order, a written and binding agreement is entered into between the customer and pharmabergen.no. Once an order is completed on pharmabergen.no, the customer will automatically receive a confirmation of the purchase. In case of errors, omissions or discrepancy in availability in the order pharmabergen.no reserves the right not to send the product to the customer, and thus cancel the order.

Age restriction
If the customer is under 18, permission must be obtained from a parent or other person of authority to make a purchase on pharmabergen.no.

Authenticity
As an authorized distributor for all of the designers featured, pharmabergen.no unconditionally guarantee that every item sold on the website is 100% authentic.

Colors and images
Pharmabergen.no strives with all images to reproduce the color and appearance of the items on the website as close as it is technically possible. However, autrementstore.com can not guarantee 100% image accuracy due to various computer monitor calibrations, screen quality and settings at the user end.

Prices
All prices displayed on the website are given in NOK (Norwegian Kroner). Taxes are automatically calculated and included in the total price of your order. Pharmabergen.no reserves the right to amend its prices at any time. However, products shall be invoiced on the basis of the prices in effect at the time the order is registered, subject to their availability.

Taxes, VAT & customs
Shipping and taxes are estimated and will be updated during checkout based on your billing and shipping information. Norwegian VAT will be applied to orders dispatched within Norway. Local VAT will be applied to all other EU destinations. Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary from country to country.

We do not under any circumstances undervalue any of our orders.

Local import taxes are the responsibility of you, the buyer, and are set by the local tax authorities in your country.

Payments
Pharmabergen.no accepts payment by Visa, Mastercards and American Express. Payments can also be made via Paypal. Pharmabergen.no does not store any card information. All transactions submitted are encrypted with the highest security standard. Card payments are made via Stripe and PayPal payments are handled by PayPal. For Norwegian customers we also now accept payments through VIPPS (#540968).

The Seller may charge the Purchaser for the good from the time it is sent from the Seller to the Purchaser.

If the Purchaser uses a credit or debit card to make the payment, the Seller may hold the funds on the card when the order is placed. The card will be charged on the same day the good is sent.

If the Seller offers post-delivery invoicing, the invoice shall be issued when the good is dispatched. The due date shall be written on the invoice and must be a minimum of 14 days from when the Purchaser receives the delivery.

Purchasers under the age of 18 may not pay via post-delivery invoicing.

Shipping
All orders ship via Posten BRING and DHL Express. Stock permitting, all orders placed with the pharmabergen.no are usually dispatched within 2 working days. Kindly note that dispatch times may increase during high demand periods.

Norway
Posten BRING Levert på døren: 1-3 business days from dispatch of order – 99,- NOK

Posten BRING Servicepakken: 1-3 business days from dispatch of order – 99,- NOK

Scandinavia, UK & Europe
DHL Express Worldwide: 2-4 business days from dispatch of order – 349,- NOK

USA & Canada
DHL Express Worldwide: 2-5 business days from dispatch of order – 399,- NOK

Asia & Rest of the world
DHL Express Worldwide: 2-5 business days from dispatch of order – 499,- NOK

The shipping rate will appear and be added during the checkout process. Tracking number will be provided by email.

Pick-up in store is free of charge.

Delivery

Delivery has occurred once the Purchaser or his/ her representative has taken possession of the item.

If the delivery time is not stated in the ordering solution, the Seller shall deliver the good to the Purchaser within a reasonable time frame and no later than 30 days after the order is placed by the customer. The good shall be delivered to the Purchaser unless other, special arrangements are made between the parties.

Return policy
You have the legal right to cancel or return your order within 14 days of receipt of the goods. The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods. To exercise the right to cancel or return, you must inform us by email to: info@pharmabergen.no, or by letter to: Pharmacy Store AS, Strandgaten 86, 5004 Bergen.

We will issue you with a full refund including the shipping cost paid by you. Pharmabergen.no will offer you a refund provided that the products are returned complete, in perfect condition, unused, fully labelled and with the original packaging.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make reimbursement using the same means of payment as you used for the initial transaction.

In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.

You shall return cancelled orders to: Pharmacy Store AS, Strandgaten 86, 5004 Bergen, without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.

Please note you may only use your right to cancel the order if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above.

Pharmabergen.no will not accept returns for any non-faulty items that have been worn and tags removed. To exchange a product please follow the returns procedure below requesting an exchange. Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags and hygiene seals until you are completely satisfied that the items will not be subject to return within fourteen days. We also request that items are returned with their original packaging including, in the case of shoes, original boxes.

We strongly advise all customers to check products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. Except where items are faulty and a replacement is not available, refunds for items may be given and only at the discretion of pharmabergen.no. Should the product be faulty upon arrival pharmabergen.no should be notified per email on the same day.

Repair or replacement

The Purchaser may choose between having the defect repaired or the delivery of an equivalent item. The Seller may however oppose the Purchaser’s claim if carrying out the claim is impossible or causes the Seller to incur unreasonable expenses. Repair or replacement shall be performed within a reason- able amount of time. The Seller does not as a rule have the right to more than two attempts to cure for the same defect.

Price reduction

The Purchaser may demand a suitable price redu- ction if the good is not repaired or replaced. This means that that relation between the reduced and originally agreed price corresponds to the relation between the item’s value in defective condition and the condition according to the original contract. If special circumstances call for it, the price reduction may instead correspond to the defect’s impact on the Purchaser.

Termination

If the good is not repaired or replaced, the Purchaser may also cancel the purchase in cases where the defect is not immaterial.

Return procedure
If you wish to return or exchange, please notify us on email info@pharmabergen.no as soon as possible, and we will advise with further instructions.
Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).

Right to cancel

Unless the contract is exempt from the right to cancel, the Purchaser may cancel the order in accordance with the Cancellation Act.

The Purchaser must inform the Seller that he/she will exercise this right within 14 days after the start of the cancellation period. This time limit includes all calendar days. If the period ends on a Saturday, Sunday or public holiday, the period will be extended until the next business day.

The deadline to exercise one’s right to cancel will be seen as met if notice is sent before the end of the cancellation period. The Purchaser has the burden of proof for demonstrating that the  right has been asserted, and notice must therefore be submitted in writing (via the cancellation form, email or letter).

The cancellation period begins as follows:

  • In the purchase of individual goods, the cancellation period will begin on the day after the good is/goods are
  • If a subscription is being sold, or the contract contains the regular delivery of identical goods, the period begins on the day after the first shipment is received.
  • If the purchase consists of several deliveries, the period will begin on the day after the final delivery is.

The cancellation period will be extended to 12 months after the end of the original period should the Seller not inform the Purchaser of the right to cancel and the standard cancellation form before the conclusion of the contract. This will also apply if information on terms and conditions, time limits and procedures for exercising the right to cancel is insufficient. However, if the trader gives this infor- mation during these 12 months, the cancellation pe- riod ends 14 days after the day the Purchaser re- ceived the information.

When the right to cancel is exercised, the good must be returned to the Seller within a reasonable amount of time and no later than 14 days after no- tice has been given on the intention to exercise the right. The Purchaser must cover the direct costs associated with returning the good, unless otherwise agreed or the Seller has not informed the Purchaser that he/she has to cover the return costs. The Seller may not set fees for the Purchaser’s use of the right to cancel.

The Purchaser may check or test the good in an appropriate manner in order to determine the nature, properties and function of the good without affecting the right to cancel. If the checking or testing goes beyond what is reasonable and ne- cessary, the Purchaser may be responsible for any reduction in the good’s original value.

The Seller is obligated to pay back the purchase sum to the Purchaser without undue delay, and no later than 14 days after the Seller received notice on the Purchaser’s decision to exercise the right to cancel. The Seller has the right to retain the repay- ment until it has received the goods from the Pur- chaser, or until the Purchaser has documented that the goods have been sent back.

Faulty goods
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If your item is faulty when you receive it, you can return it for a refund. Simply request a return per email, and send the faulty goods back to us within 30 days of receiving your order. Where possible, we will offer to repair the item. If it cannot be repaired and the same product is still available, we will send you a replacement. If the same product is no longer available, you are entitled to a full refund. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.

Privacy
Pharmabergen.no may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Pharmabergen.no may use your personal information to send you marketing updates which you of can choose to unsubscribe to at any time. Pharmabergen.no does not sell your details to third party marketing companies.

Force majeure
In case of force majeure, pharmabergen.no’s obligations will be suspended. The contract between you and pharmabergen.no can, in such cases, be partially or fully terminated by yourself or by pharmabergen.no. A force majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, autrementstore.com will attempt to resolve all issues in a timely manner.

Governing law
These terms and conditions governed by and construed in accordance with Norwegian Law and the Norwegian courts will have exclusive jurisdiction for any dispute under this agreement.

Conflict resolution

Claims must be directed to the Seller within a reasonable time frame in accordance with Sections ‘Return policy’ and ‘Right to cancel’. The parties shall attempt to resolve any disputes out of court. If this is not successful, the Purchaser may contact the Consumer Council of Norway for mediation. The Consumer Council may be reached on (+47) 23 400 500 or at www.forbrukerradet.no

Company information
The website pharmabergen.no and registered domain is owned by Pharmacy Store AS. The company is registered in Norway. Our corporate identification number is 918 765 395.