Customer Service

updated 2017-11-10

Welcome to pharmabergen.no. These terms and conditions govern the sale and purchase of products through our website, pharmabergen.no. The terms and conditions may be amended at any time. Revised terms and conditions shall be effective on the date of their publication on pharmabergen.no.

Confirmation
By accepting these terms and conditions, and upon confirmation of the customer’s order, a written and binding agreement is entered into between the customer and pharmabergen.no. Once an order is completed on pharmabergen.no, the customer will automatically receive a confirmation of the purchase. In case of errors, omissions or discrepancy in availability in the order pharmabergen.no reserves the right not to send the product to the customer, and thus cancel the order.

Age restriction
If the customer is under 18, permission must be obtained from a parent or other person of authority to make a purchase on pharmabergen.no.

Authenticity
As an authorized distributor for all of the designers featured, pharmabergen.no unconditionally guarantee that every item sold on the website is 100% authentic.

Colors and images
Pharmabergen.no strives with all images to reproduce the color and appearance of the items on the website as close as it is technically possible. However, autrementstore.com can not guarantee 100% image accuracy due to various computer monitor calibrations, screen quality and settings at the user end.

Prices
All prices displayed on the website are given in NOK (Norwegian Kroner). Taxes are automatically calculated and included in the total price of your order. Pharmabergen.no reserves the right to amend its prices at any time. However, products shall be invoiced on the basis of the prices in effect at the time the order is registered, subject to their availability.

Taxes, VAT & customs
Shipping and taxes are estimated and will be updated during checkout based on your billing and shipping information. Norwegian VAT will be applied to orders dispatched within Norway. Local VAT will be applied to all other EU destinations. Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary from country to country.

We do not under any circumstances undervalue any of our orders.

Local import taxes are the responsibility of you, the buyer, and are set by the local tax authorities in your country.

Payments
Pharmabergen.no accepts payment by Visa, Mastercards and American Express. Payments can also be made via Paypal. Pharmabergen.no does not store any card information. All transactions submitted are encrypted with the highest security standard. Card payments are made via Stripe and PayPal payments are handled by PayPal. For Norwegian customers we will also soon accept payments through VIPPS.

Shipping
All orders ship via Posten BRING and DHL Express. Stock permitting, all orders placed with the pharmabergen.no are usually dispatched within 2 working days. Kindly note that dispatch times may increase during high demand periods.

Norway
Posten BRING Levert på døren: 1-3 business days from dispatch of order

Posten BRING Servicepakken: 1-3 business days from dispatch of order

Scandinavia, UK & Europe
DHL Express Worldwide: 2-4 business days from dispatch of order

USA & Canada
DHL Express Worldwide: 2-5 business days from dispatch of order

Asia & Rest of the world
DHL Express Worldwide: 2-5 business days from dispatch of order

The shipping rate will appear and be added during the checkout process. Tracking number will be provided by email.

Pick-up in store is free of charge.

Return policy
You have the legal right to cancel or return your order within 14 days of receipt of the goods. The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods. To exercise the right to cancel or return, you must inform us by email to: info@pharmabergen.no, or by letter to: Pharmacy Store AS, Strandgaten 86, 5004 Bergen.

We will issue you with a full refund including the shipping cost paid by you. Pharmabergen.no will offer you a refund provided that the products are returned complete, in perfect condition, unused, fully labelled and with the original packaging.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make reimbursement using the same means of payment as you used for the initial transaction.

In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.

You shall return cancelled orders to: Pharmacy Store AS, Strandgaten 86, 5004 Bergen, without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.

Please note you may only use your right to cancel the order if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above.

Pharmabergen.no will not accept returns for any non-faulty items that have been worn and tags removed. To exchange a product please follow the returns procedure below requesting an exchange. Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags and hygiene seals until you are completely satisfied that the items will not be subject to return within fourteen days. We also request that items are returned with their original packaging including, in the case of shoes, original boxes.

We strongly advise all customers to check products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. Except where items are faulty and a replacement is not available, refunds for items may be given and only at the discretion of pharmabergen.no. Should the product be faulty upon arrival pharmabergen.no should be notified per email on the same day.

Return procedure
If you wish to return or exchange, please notify us on email info@pharmabergen.no as soon as possible, and we will advise with further instructions.
Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).

Faulty goods
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If your item is faulty when you receive it, you can return it for a refund. Simply request a return send the faulty goods back to us within 30 days of receiving your order.If you discover a fault after this time, but within six months of purchase, you can still return it. Where possible, we will offer to repair the item. If it cannot be repaired and the same product is still available, we will send you a replacement. If the same product is no longer available, you are entitled to a full refund.If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.

Privacy
Pharmabergen.no may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Pharmabergen.no may use your personal information to send you marketing updates which you of can choose to unsubscribe to at any time. Pharmabergen.no does not sell your details to third party marketing companies.

Force majeure
In case of force majeure, autrementstore.com’s obligations will be suspended. The contract between you and pharmabergen.no can, in such cases, be partially or fully terminated by yourself or by autrementstore.com. A force majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, autrementstore.com will attempt to resolve all issues in a timely manner.

Governing law
These terms and conditions governed by and construed in accordance with Norwegian Law and the Norwegian courts will have exclusive jurisdiction for any dispute under this agreement.

Company information
The website pharmabergen.no and registered domain is owned by Pharmacy Store AS. The company is registered in Norway. Our corporate identification number is 918 765 395.